The management board is in charge of synedra’s day-to-day operations. The managing directors’ commitment, competence and foresight play a key role in the company’s economic success. They also attach great importance to treating their employees with respect and nurturing their talents.
The synedra Business Partners do not only see to all the commercial tasks of the company (e.g., budgeting, controlling, accounting), but are also responsible for human resources, thus assisting the management in these areas. The synedra Service Center and the synedra Facility Management are also part of this department. They provide fast and efficient in-house service.
We believe in a fair and collaborative relationship with our customers. For this purpose, Customer Relationship has been divided into the following areas: Consulting and Sales, Customer Service, Application Management, Project Support and Business Development.
This executive department is responsible for developing and implementing marketing and communication concepts. The communication with customers and partners is thereby as important as the internal communication with synedra’s staff members, whose work is supported by the marketing process.
Our product managers are concerned with the realization of customer requirements. In close collaboration with our software developers, they guarantee a user-friendly implementation.
synedra attaches great importance to trustful relations between the company and its customers. Our staff members entrusted with project implementation act as intermediaries. Managing and coordinating projects as well as giving expert advice to our customers therefore fall in their area of competence.
The technical support implements and maintains customer systems. Further tasks of this key process include the development of system architectures and providing hotline support.
Our in-house software development team provide our clients with software solutions tailored to their specific needs. Beyond that, technical documentation as well as quality assurance are among their areas of responsibility.
The staff members of this process are responsible for developing and implementing IT infrastructure as well as maintaining synedra’s internal IT infrastructure.
Quality Management and Legal Affairs ensures that the company can market its medical devices in accordance with the applicable regulations and that the synedra quality management system is effectively implemented and maintained. In addition, Quality Management and Legal Affairs assists all further processes with legal and data protection issues.